Privacy Policy

This Privacy Policy is prepared by Polar Water Systems ("we", "us", "our"). We are committed to protecting and preserving the privacy of visitors to our website and anyone who communicates with us electronically, including by phone and text message.

This policy explains how we process personal data we collect from you or that you provide to us through our website, social media, phone calls, and SMS. We keep your information secure and comply with applicable United States data protection laws and regulations. By submitting information, you consent to the practices described in this policy.

Information we collect

Information you supply to us by filling in forms on our website or social media, including contact, quote, and booking forms. This may include, but is not limited to:

• Your name, home address, email address, and phone number
• The service you are interested in and any message you send us
• Your consent to receive SMS messages

We may also automatically collect basic technical information such as browser type, device, and pages visited to help us improve our website.

How we use your information

• To provide the information and services you request, including free water tests and quotes
• To contact you by phone, email, or text about your request
• To send appointment confirmations, installation reminders, quote follow-ups, and customer support messages
• To improve our website and services

SMS / text messaging

If you opt in to receive text messages from Polar Water Systems, we will use your mobile number to send informational and transactional messages such as quote follow-ups, appointment confirmations, installation reminders, and customer support. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Disclosure of your information

Information you provide may be emailed directly to us or stored on a secure server. We do not rent, sell, or share your personal information with other people or non-affiliated companies for their marketing purposes.

We may share information with service providers who help us operate our business (for example, website hosting or scheduling tools), only as needed to provide our services and subject to confidentiality obligations. We will not disclose your personal data to authorities unless required by law.

Data security

The transmission of information over the internet is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we receive your information, we use reasonable procedures and security features to prevent unauthorized access.

Your rights

You may request access to, correction of, or deletion of the personal data we hold about you, and you may opt out of communications at any time. Requests should be made in writing to the email below. To locate your data, we may need to request further information from you. We will respond within the time frames required by applicable law.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back periodically for updates.

Contact

Questions, comments, and requests regarding this Privacy Policy can be sent to info@polarwatersystems.com or by calling (703) 785-9714. See also our Terms of Use.